Cancellation Policy
Transparent, professional, and customer-oriented in every situation.
Free Cancellation
Up to 24 hours before pickup time
Flexible with Flights
Free adjustment in case of delay
Direct Contact
24/7 Ondersteuning via WhatsApp & Tel
General Introduction
At Hasselt Taxi 24 customer satisfaction is always in first place. We understand better than anyone that plans can unexpectedly change due to business changes, flight delays, or personal circumstances. To make our services run efficiently, to plan our luxury vehicles optimally, and to offer our chauffeurs the right support, we maintain a clear and fair cancellation policy.
Free Cancellation
We strive for maximum flexibility for all our passengers:
- You can cancel your booked ride or airport transfer completely free of charge up to 24 hour before the officially scheduled pickup time
- In the case of online prepayments, the full amount will be refunded to your account within a few business days in the event of timely cancellation.
- Flight changes that are communicated in a timely manner... Hasselt Taxi 24 are handled flexibly and adjusted without extra costs.
Late Annuleringen & Wijzigingen binnen 24 Uur
When a cancellation takes place shortly before the scheduled departure time, this brings organizational challenges with it:
For cancellations within 24 hours before the agreed pickup time, we reserve the right to charge (a part of) the fare as compensation for the reserved capacity.
For rides booked on very short notice, deviating terms to be discussed directly apply.
No-Show Policy (Did Not Show Up)
It can happen that a passenger does not appear at the agreed location:
No Contact Possible
If the passenger is not present at the pickup location at the agreed time and no telephone or WhatsApp contact can be established after multiple attempts, this is considered a ‘No-Show’.
100% Compensatie
In case of a No-Show 100% of the total fare amount charged, since the driver has been on-site and has reserved the ride.
Do you have any questions or want to change a ride?
Contact our customer service directly. We are available 24/7.